Quick answer: This FAQ cluster covers customer accounts and orders. For booking, use a £50 deposit online or call 01202 503 328. Stage 1 remapping typically starts from £249 after diagnostics.

How to use this FAQ

Skim the questions below, then open the related service guides for full technical depth. The homepage keeps the Remap Bournemouth overview; these answers stay on customer accounts and orders.

If your question is vehicle-specific, jump to a popular model page from the services menu so you are not reading van advice on a jet-ski problem.

Common questions

How do I get help with a 24Tuning account or order?

Call 01202 503 328 or use the contact page with the order number. Do not book a remap deposit to ask about a login.

I paid a £50 booking deposit. Where is my appointment?

Check the confirmation email first. If nothing arrived, call us with the registration and the time you submitted the form.

Can I change the vehicle on an existing booking?

Yes if we have not already travelled. A different ECU family may need a different slot. Tell us before the day.

How do I cancel or move a booking?

Call 01202 503 328. The earlier you move it, the easier it is to put another Dorset or Hampshire visit in that gap.

Shop orders and remap bookings are different, yes?

Yes. Hardware and tool orders follow shop dispatch. Remap deposits hold a diary slot. Do not mix the two in one message without saying so.

Can I get an invoice for a fleet?

Yes. Ask when you book and give the company name and plates. We will not invent a VAT document after the fact without those details.

I think I was charged twice.

Send the two references. Card holds and deposits look alike on a statement. We check before we guess.

How do I request a return to stock?

Call 01202 503 328 with the registration. 4 year software warranty plus 30 day money back (T&Cs apply) covers the file we supplied while the vehicle stays in the mapped configuration.

Do you store my vehicle data?

We keep what we need to support the backup and the warranty. See the privacy policy for the legal detail.

Can someone else wait with the vehicle?

Yes if they can authorise the work and know the goal. Leave the plate and a contact number in the booking.

What if the confirmation looks wrong?

Call before the slot. A wrong address in Hampshire wastes a morning that another customer could have used.

Where do I manage shop passwords?

Use the account links in the shop. This FAQ will not reset a password in the page text.

Next steps